Ordering
How do I place an order?
Browse through our online catalog to find the products you’d like, add them to your cart, and follow the checkout process.
What payment methods do you accept?
We accept all major credit cards and PayPal for your convenience.
How can I cancel or modify my order?
Please contact our customer service team as soon as possible to modify or cancel your order.
Shipping
How long does it take for me to receive my order?
Orders are processed within 1-2 business days, with free 2-day standard shipping on orders over $50 within the US.
Do you offer international shipping?
Currently, we only ship within the 50 U.S. states.
How do I change my shipping address?
Contact our customer service team immediately to update your shipping address.
Tracking and Delivery
How do I track the status of my order?
Once shipped, you’ll receive a confirmation email with a tracking number.
What if I haven’t received my shipping confirmation?
If you haven’t received your shipping confirmation within 3 business days, please contact us.
Returns and Exchanges
What is your return and exchange policy?
Refer to our Returns and Exchanges page for detailed information.
How do I return an item?
Initiate a return by emailing our customer service team at [email protected] with your order number and the reason for the return.
What if my item is damaged or defective?
Contact our customer service team immediately to arrange a replacement or refund.
Customer Support
How do I receive customer support?
Reach out to our customer service team for any assistance.
What are your customer service hours?
(This information wasn’t provided in the pages. It may require further clarification from the business.)
What do I do if I entered an incorrect shipping address?
Notify our customer service team as soon as possible to correct the address.
Product Information
How do I use sage smudge sticks?
Discover the benefits and usage techniques on our Learn page.
What are the benefits of smudging?
Explore the ancient practice of smudging on our Learn page.
How do I choose the right sage for me?
Read through our guides on different sage varieties on our Learn page.
Your Account
How do I create an account?
Click on the ‘Sign Up’ button on our homepage to create an account and enjoy a personalized shopping experience.
How do I reset my password?
Click on the ‘Forgot Password’ link on the login page and follow the prompts to reset your password.
How can I update my account information?
Log into your account and navigate to the ‘Account Settings’ to update your personal information.